Return & Refund Policy

Mattress Central Return & Refund Policy:

At Mattress Central, we are committed to ensuring your satisfaction with our products. We understand that choosing the right mattress is a significant decision, and we want to make your shopping experience as worry-free as possible. Below, you'll find our comprehensive return policy, which includes information on specific brands we offer:

Return Eligibility and Guidelines:

  1. Nectar and Dreamcloud: These brands offer a generous sleep trial period of 365 nights. If, within the first 365 nights of your purchase, you decide that your Nectar or Dreamcloud mattress isn't the right fit for you, please contact our customer support team. We will process a full refund or offer you the option of an exchange in the form of store credit.

  2. Helix: Helix mattresses come with a 100-night sleep trial. If you find that your Helix mattress doesn't meet your comfort expectations within the first 100 nights, reach out to us for assistance. You can opt for a complete refund or choose an exchange with store credit.

  3. GhostBed: GhostBed offers a 101-Night Sleep Trial. If you're not entirely satisfied with your GhostBed mattress within the first 101 nights, please follow our return process for a hassle-free experience. You have the choice of a full refund or an exchange in the form of store credit.

  4. Puffy: Puffy mattresses come with a 101-night sleep trial. If you decide that your Puffy mattress isn't right for you within the first 101 nights, we're here to assist you with the return. You can opt for a complete refund or select an exchange using store credit.

  5. Leesa: Leesa offers a 100-night trial period. If you're not completely satisfied with your Leesa mattress within the first 100 nights, please reach out to us. You have the option of a full refund or an exchange in the form of store credit.

  6. Brooklyn Bedding: Enjoy a 120-night comfort trial with Brooklyn Bedding mattresses. If, within the first 120 nights, you're not getting your best sleep ever, please contact us for a return. You can choose between a complete refund or an exchange using store credit.

  7. Sealy and Stearns & Foster: Please refer to the return policies provided by Sealy and Stearns & Foster. These brands have their return guidelines, which we honor.

  8. Tempur-Pedic: Tempur-Pedic offers a 90-Night Trial for their mattresses. If you're not satisfied with your Tempur-Pedic mattress within the first 90 nights, please follow their return instructions. They provide the option of a full refund or an exchange with store credit.

  9. Harvest Green Vegan and Organic Mattresses: These mattresses are designed to provide a comfortable and eco-friendly sleep experience. Please refer to the specific return guidelines provided by Harvest Green for these products. Options for refunds or exchanges using store credit will be determined by Harvest Green's policies.

  10. Posh+Lavish Mattresses: Posh+Lavish mattresses come with a 120-night comfort exchange period. If you find that your Posh+Lavish mattress isn’t the right fit within the first 120 nights, we offer a one-time comfort exchange for store credit toward another mattress. Please note that exchanges will incur a $199 comfort exchange fee, and refunds are not available for Posh+Lavish products.
  11. Avocado Organic Mattresses:
    Avocado mattresses come with a 365-night sleep trial to ensure you have plenty of time to adjust and decide if it’s the right fit. Avocado requires that customers try the mattress for a minimum of 30 nights before initiating a return or exchange, as it can take time for the body to adapt to new support. If, after 30 nights, you decide that your Avocado mattress isn’t right for you, Mattress Central can assist with processing your return or exchange directly. Returns are eligible for a full refund or can be applied as store credit toward another mattress. Mattresses must be clean and undamaged to qualify. 

General Return Guidelines:

  • To initiate a return, please contact our customer support team through the provided contact information on our website.

  • We recommend that you try your new mattress for at least 30 nights to allow your body to adjust to the new sleep surface.

  • Returned mattresses must be in clean and undamaged condition to qualify for a refund or store credit exchange.

Shipping Costs:

  • All mattresses in a box, including Nectar, Dreamcloud, GhostBed, Puffy, Helix, Leesa, and Brooklyn Bedding, ship for free.

  • Shipping costs and policies for Sealy, Stearns & Foster, Tempur-Pedic, and Harvest Green Vegan and Organic Mattresses are determined by the respective brand's guidelines.

Exchanges:

If you wish to exchange your mattress for another model during the trial period, please contact our customer support team for assistance. Exchanges will be processed in the form of store credit.

Additional Information:

  • For any product-specific questions or concerns, please refer to the individual brand's contact information and policies.

  • If you made your purchase at one of our retail locations, please reach out to the store directly for information on returns and exchanges.

At Mattress Central, we aim to provide you with a restful and satisfying sleep experience. If you have any questions or require assistance with a return, our dedicated customer support team is here to assist you.

Sleep comfortably with Mattress Central.